Hey, I'm Loek!
a Global Omnichannel Strategist & Speaker
Omnichannel eCommerce & Support is the future without a doubt.
Omnichannel is viewing the experience through the eyes of your customer, orchestrating the customer experience across all channels so that it is seamless, integrated, and consistent.
Omnichannel anticipates that customers may start in one channel and move to another as they progress to a resolution.
Making these complex ‘hand-offs’ between channels must be fluid for the customer.
Simply put, Omnichannel is Multichannel done right!
Keynote Speaker Retail Leaders Forum Melbourne - March 2023
Post-Omnichannel: Creating a Long-term More Sustainable Experience