top of page
Loek Berendsen | Global Public Speaker | Omnichannel - Total Experience - Digitalization

Hey, I'm Loek!

a Global Omnichannel Strategist & Speaker

About

ABOUT OMNICHANNEL

Loek Berendsen | Global Public Speaker | Omnichannel - Total Experience - Digitalization

Omnichannel eCommerce & Support is the future without a doubt.

Omnichannel is viewing the experience through the eyes of your customer, orchestrating the customer experience across all channels so that it is seamless, integrated, and consistent.

 

Omnichannel anticipates that customers may start in one channel and move to another as they progress to a resolution.

 

Making these complex ‘hand-offs’ between channels must be fluid for the customer.

 

Simply put, Omnichannel is Multichannel done right!

Get to know me!

Want to get to know me?
Let's grab a coffee or tea when I am in your city!

Upcoming events

Loek Berendsen Retail Leaders Forum Melbourne
Keynote Speaker Retail Leaders Forum Melbourne - March 2023

Post-Omnichannel: Creating a Long-term More Sustainable Experience

bottom of page